Primary category
Open the category picker in your own dashboard and look at the surgical and dental options Google currently lists. Pick the one that matches what the practice is, not the one competitors copy. Our team reviews the options with you.
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Get results in days, not monthsResults in days, not monthsFor an oral surgeon, the Google profile does two jobs at once. A patient with a sore jaw taps it to call. A referring dentist's assistant opens it to confirm your address and hours before sending a case. Both visitors judge the office within seconds, so every detail on the profile needs to be right. This guide covers the categories, service entries, photos, reviews and routine upkeep that make a surgical listing work.
Setup
Choose what Google offers, then check
Open the category picker in your own dashboard and look at the surgical and dental options Google currently lists. Pick the one that matches what the practice is, not the one competitors copy. Our team reviews the options with you.
Add only what you truly do
Implant and emergency options may fit, but each additional category should describe a real service. Too many dilute the profile.
True hours, including emergency policy
If someone answers after hours, say so. If the office is closed on Friday afternoons, say that. Update holiday hours early.
Procedures by name
Add wisdom teeth, implants, bone grafting and the rest in the words patients use, with short, factual descriptions.
Your legal practice name only
Adding keywords or the city to the name violates Google's rules and can bring suspension.
A number a person answers
Track calls with a tracking number as the primary and your main line as additional, so both are recognized.
Where the booking button goes
Send it to a page built for a first consult, not the home page.
Accessibility, languages, payments
Select what is true. Wheelchair access, spoken languages and accepted payments help real patients decide.
Storefront or not
A single office with a staffed front desk and posted hours qualifies as a storefront listing. The matters that require care arise when a surgeon works in more than one place. Operating two days a week inside a referring dentist's office does not automatically justify a second public listing. Google expects a listing to represent a business with its own staff during stated hours at that address. If it does not, the listing risks removal, and suspension can erase the profile and its reviews.
The safest route is to describe satellite days on the main profile and on the website instead, naming the days and the host office in a note. If you do have a staffed, separate location, give it its own profile, hours, phone and reviews. Read Google's current guidelines on representing your business before creating a profile, because the policy changes. If you are unsure, ask us before you publish.
Hospital-based work is a similar case. The profile should describe the office where patients are seen, not the hospital where occasional surgery occurs.
Photos and posts
| Item | Good choice | Skip |
|---|---|---|
| Exterior and entrance | Photos in daylight, with the sign and parking visible | Dark or stock images of a building you do not occupy |
| Reception and waiting room | A real photo, because first-time patients are nervous | Pictures that look like another office |
| Surgeon and team | Headshots with names | Group shots taken years ago of staff who left |
| Procedure rooms | Clean, general views of the space | Anything showing a patient or a procedure in progress |
| Posts | Office news, holiday hours, a new service | Before-and-after photos and outcome claims |
| Videos | A short welcome from the surgeon | Anything promising results or a painless experience |
Referral view
It is easy to overlook a second audience for the map listing. A coordinator at a referring practice often looks you up to copy an address, confirm a phone number or see whether a patient's questions about directions have a quick answer. A profile with the wrong suite number or an outdated fax line sends the wrong signal and sometimes the wrong patient.
Keep a note beside your listing that your front desk reviews every quarter: address, suite, phone, fax or secure intake route, hours and the list of services. When any of those change, the listing is the first place to update. It is a ten-minute job that prevents a long chain of small annoyances.
Review routine
Patients feel most grateful at the post-operative check or a follow-up call. Train the team to mention reviews once, kindly.
A text or email with the review link removes friction. Do not require patients to log into anything beyond Google.
Do not ask only happy patients, and do not offer gifts. Platforms and many state boards prohibit both.
Thank the reviewer without confirming they were a patient or discussing treatment. Invite them to call the office.
A negative review that points to a real issue goes to the practice manager the same day.
Tools
| Signal | Useful for | Watch out for |
|---|---|---|
| Calls from the profile | Seeing which listings produce phone leads | Recording calls can touch protected health information, so get counsel first |
| Direction requests | Judging walk-in interest and driving distance | Not every request becomes a visit |
| Website clicks | Measuring how often the profile sends traffic | Make sure the tracking link is tagged correctly |
| Searches that showed the profile | Branded versus procedure searches | Google reports ranges, not exact rankings |
| Review velocity | Whether the process is working | A sudden pause can mean the request link broke |
Rankings
Map results depend on three broad things: relevance to the search, distance from the searcher, and prominence, a blend of reviews, links and general reputation. For an oral surgeon, distance matters differently than for a coffee shop. Patients drive further for surgery than for a haircut, so reputation and reviews can pull you into searches farther from the office. But a patient who is in pain wants the nearest option that is open, so hours and proximity still carry weight in emergency searches.
You cannot change where your office sits, but you can improve the other levers. Complete the profile, ask for steady reviews, earn local mentions, and keep the website consistent with the listing. Be wary of anyone promising a fixed spot in the results, because the results differ for each searcher and each moment.
Multiple surgeons
Group practices raise a recurring question: one listing or several? For most offices, one practice listing is enough, with each oral surgeon introduced on the website. Individual listings for each surgeon can be allowed in some cases, but they create extra review streams, extra upkeep and a real chance of two profiles competing with each other. If you choose individual listings, make the connection obvious, give each profile accurate hours and a distinct phone extension or tracking number, and keep the practice listing as the primary one.
New surgeons joining the practice deserve a short introduction on the profile and a post, and departing surgeons should be removed promptly. Patients and referring offices who search a former partner's name should still end up at the right place.
Questions and answers
Plan names are the top question
Answer with the plans you work with and the date you last confirmed it.
Honest about evenings and weekends
Explain the on-call arrangement without implying a promise you cannot keep.
Many patients do not know
State whether you see patients without one and what you need if a dentist refers.
A small answer that prevents late arrivals
Garage, lot or street, and the entrance to use.
Short version
Confirm the name matches your sign. Check the address, suite and phone. Verify hours, including holidays. Add procedures to the services list in patient language. Upload fresh, honest photos of the office and the team. Respond to reviews without disclosing anything about care. An oral surgeon who does this once and revisits it quarterly will beat many larger competitors who set up a profile years ago and never looked again.
Pricing
Details
Listing and review management is built into Organic Growth, which costs $1,495 monthly on Silver, $2,495 on Gold and $3,495 on Platinum. Nothing is charged at signup and a month is the longest you commit to.
Open the category field in your own dashboard and read what Google currently offers, because the list changes. Choose the one that matches what your practice is, and add only secondary categories that describe services you actually provide.
Not on the profile. Google expects the real name used on your sign and paperwork. Adding keywords can lead to suspension. The city belongs on the website and in the address.
Sometimes. Individual practitioners can have their own listings in some cases, but it creates extra work and review confusion. We advise on it only when a surgeon sees patients under a distinct name or at a separate address.
Respond briefly, thank them, and invite a call to the office. Do not confirm they were a patient or discuss their care. Your counsel can give you the exact wording appropriate to your state.
Many do, particularly new offices or new coordinators. Keeping hours, address, suite number and phone accurate on the listing prevents misrouted patients and small embarrassments.
Make sure the name, address and phone match your license and signage, that you control the profile, and that every surgeon listed is still with the practice. An oral surgeon with duplicates should merge or remove them first.
Explore more
Get in Touch
Send us the name your practice uses on Google today and the one thing patients most often get wrong when they call. We will look at the listing, the reviews and the competing offices nearby, and tell you what we would change. Call 610-825-4363 or email hello@getphound.com.
